I have been working for almost three months now on my internship at Hotel Arts Barcelona. During this time I have worked directly with guests, served in several high level events (Right now we are hosting Porsche!), and with so much happening, I have had the opportunity to experience what hospitality truly means.
Literally, hospitality is the relationship between the guest and the host, or the act of being hospitable. But in practice it is much more than this. Hospitality is about engaging and embracing people of different walks of life and different cultures. It is about removing the barriers associated with the unknowns of meeting new people. It is about inviting guests into your home (or hotel in our case), and providing them an unforgettable experience as their host. Hospitality, in my view, has the capacity to unite the world and discard differences that tend to separate us from others.
This brings me to a term we use in Hindi, “Atithi Devo Bhava”. Translated in English as “guest in the form of god”, this common principle in Indian hospitality is the essence of the principles we pursue as Hospitality Management professionals at Les Roches Marbella. Whenever we receive a guest at home in India, whether for an hour or for a couple of days, we always put their needs before our own.
Back in ancient times when people were poor and had only one bed per house, if a guest came to visit, the family would give-up their beds for the guest and sleep on the floor because they say, “god comes in the shape of a guest to our house.” It’s the same practice that we still follow in India, that is even today we would leave everything for a guest and give them all facilities to ensure their stay with us is both welcoming and enjoyable.
This is hospitality and this is why we take such pride in our work. For those of us who aspire to be hospitality professionals, the world is our home and its people are our guests. Hospitality is setting the example of the future for what is quickly becoming a global community. And we at Les Roches Marbella, are learning to put this unifying principle into practice every single day.