When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is…
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If you want to move into managerial roles in the hospitality industry, you’ll need to know how to be a…
The term ‘customer’ and ‘consumer’ are often used as if they were interchangeable, but there are important differences between the…
Are you interested in a career in the travel and tourism industry? Do you enjoy interacting with and supporting people?…
For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building…
While they are often used interchangeably, customer service and customer support differ in what they offer customers and how they…
Do you want to become a successful food and beverage consultant in the hospitality industry? Discover the key skills and…
The hospitality industry is a rewarding field to work in, and many people find it fast-paced, exciting, and enjoyable. However,…
Have a passion for food and hospitality? Whether you’re a recent graduate or already experienced in hospitality management, restaurant entrepreneurship…
The hospitality industry is a broad field that offers many different roles, including hotel management and restaurant management. If you’re…
If you’re looking to start along a career path in restaurant or hospitality management, you might be wondering what skills…
Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the…
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