For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building…
While they are often used interchangeably, customer service and customer support differ in what they offer customers and how they…
Do you want to become a successful food and beverage consultant in the hospitality industry? Discover the key skills and…
Human skills, respect, innovation, teaching, and passion. These are the main topics of our discussion with Benjamin Ollier, Bar and…
The hospitality industry is a rewarding field to work in, and many people find it fast-paced, exciting, and enjoyable. However,…
Have a passion for food and hospitality? Whether you’re a recent graduate or already experienced in hospitality management, restaurant entrepreneurship…
The hospitality industry is a broad field that offers many different roles, including hotel management and restaurant management. If you’re…
Talking to Julio Lopez is like getting a good dose of optimism. His enthusiasm is infectious and listening to him…
Les Roches students have been working with alumnus Kaiz Patel to bring his virtual reality hospitality training solution to life….
If you’re looking to start along a career path in restaurant or hospitality management, you might be wondering what skills…
In a friendly and enthusiastic way, Annick Darioly Carroz, Associate Professor & Head of Research at Les Roches, shares with…
Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the…