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Introduction to the Private Aviation Industry

In this module you will develop your understanding of the industry, its customer groups and key market drivers. Learn about aviation terminology and the principal regulatory bodies which control the industry.

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Management Systems in Aviation

With safety a paramount concern in aviation, the industry has adopted numerous critical systems to ensure aircraft journeys carry as little risk as possible.

In this module you will become familiarized with key systems for safety and quality management.

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Service Delivery Strategy

Flawless, personalized service helps to separate private from commercial flying.

In this module, you will explore how guest journeys are mapped and how in-flight hospitality is planned and executed according to set standards.

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Luxury Guest Experience

Explore the unique characteristics of ultra-high net worth individuals (UHNWI) and learn the secrets of delivering personalized guest experience based on insights and intelligence.

You’ll also learn the art of relationship building and how to deliver ‘wow’ moments.

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Effective Communication in an Aviation Context

Learn the ‘language of aviation’ while developing your skills in areas such as verbal and non-verbal communication, assertiveness and emotional intelligence.

The module also teaches presentation skills and crisis communications.

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High Performance Leadership

Develop your growth mindset to become a critical tool within your leadership toolbox. This module also explores sustainable high performance as well as effective agility and adaptability.

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Lifestyle Brand Ambassador

Learn how to be a flawless ambassador for your brand. Topics include professional behavior, social media presence and core values.

You’ll also undertake a uniform and grooming masterclass to ensure you always make the perfect impression.