Environmental Waste Management Coordinator/ Senior Instructor/Nutritionist
Our Faculty
“The greatest source of motivation for teachers is shaping the professional futures of our students.”
Luisa Campin Ramirez de Arellano
Environmental Waste Management Coordinator/ Senior Instructor/Nutritionist
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Originally from Madrid, Luisa has been teaching at Les Roches Marbella since 2006. She brings with her more than 20 years of experience in the F&B sector, including working with Michel Rostang (2 Michelin stars) in Le Meridien Piccadilly and Meliá Plaza de España.
Education
- Master’s in Nutrition and Food from the University of Barcelona
- Expert course in F&B from the University San Jorge
- Diploma of Technical Specialist in Hospitality and Tourism
“The greatest source of motivation for teachers is shaping the professional futures of our students.”
Angel López-Argüeta
Rooms Division Senior Lecturer
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Angel has been teaching at Les Roches since 2019, bringing with him almost 20 years’ experience in the hospitality industry in areas like hotel management, operations management, front office and housekeeping management, as well as events coordination.
Education
- Master’s degree in Education
- Master´s in International Coaching and Business
Michael Aaron Tiso
Visiting Lecturer
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Michael brings more than 10 years of experience in HR and hospitality management; experience he shares as a Professor and corporate trainer. These roles enable him to fulfil his passion for teaching and mentoring, especially to young people seeking to pursue careers in hospitality.
He also acts as a senior headhunter and candidate advisor who helps individuals to find the best fit for their culture and needs.
As a Doctor in Tourism, Michael is currently undertaking a Ph.D. in inclusive and sustainable development, focusing on the labor insertion of people with health conditions or impairments into the hospitality industry. He sees his mission as being to help people find their purpose and create their career paths, while also helping companies to promote diversity and social responsibility in the workplace.
“We rise by lifting others“
Julio López González
Finance Lecturer
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Julio was born in Marbella, but he has lived and worked in countries including Switzerland, the UK, Sweden, Tanzania, Greece, Thailand, Cambodia and Nicaragua. He held the role of operations manager for a variety of hotels and F&B companies, after which he opened several F&B businesses around the world.
He then returned home to join Les Roches Marbella as a Lecturer, aiming to fulfil his ambition to encourage young, passionate hospitality professionals to follow their dreams of working for leading hospitality companies or opening their own businesses.
Education
- BBA in Hospitality Management specialized in Finance
- Diploma in Culinary Arts
- Master’s in Education
Gilda Peyregne Wilsen
F&B Program Coordinator
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Gilda graduated with a Bachelor in Business Administration from Les Roches, having studied at both Marbella and Crans-Montana campuses. She started as a teacher and supervisor in the on-campus F&B outlet in 2001. Since then, she has been responsible for teaching a number of different Bachelor’s, Postgraduate and Master’s subjects related to the F&B field.
Andrés Báez
Lecturer in Marketing
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Andrés is a marketing professional expert in Customer Relationship Management. His expertise ranges from leads generation to customer acquisition and retention.
With more than 20 years of experience, before taking up his current position as marketing lecturer at Les Roches, Andrés led teams for marketing agencies and departments of multinational companies in various industries, including automotive, tourism and health care.
Education
Bachelor in Statistics (UCM), Bachelor in Marketing (ICADE), Master in CRM (ESIC), and Executive in Digital transformation (EOI)
Presently completing a PhD Doctorate in Customer Experience with Universidad Abierta de Cataluña (UOC)
“Nulla dies sine linea”
Maria Eugenia Fernández de Caveda
Clinical professor & BBA Program Coordinator
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Prior joining Les Roches in 2015, Maria Eugenia developed her professional career as Front Office Manager and Rooms Division Manager in national and international hotel chains like Marriott International, H10 Hotels or Holiday World Resort. At Les Roches Marbella, she is a rooms division and sustainability faculty member and BBA3 & BBA4 coordinator.
Education
Bachelor in Economics. Master in tax administration. Master in Spa Management. Candidate to Sustainability doctorate.
It is a pleasure for me to share my knowledge and experiences at Les Roches Marbella with all the future leaders of hotel industry.
Antonio González
Rooms Division Lecturer
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As a passionate hotelier with more than 18 years of experience. Antonio has developed his career in both Small Luxury and Independent Hotels and International Hotel Chains in different continents as General Manager and Hotel Consultant, being part of multicultural work teams and learning different approaches of Hospitality during his career.
Education
Higher National Diploma in Leisure & Tourism
PGD in Hotel Management (Switzerland)
Hotel Real Estate Investments & Asset Management by Cornell University
It is a pleasure for me to share my knowledge and experiences at Les Roches Marbella with all the future leaders of hotel industry.
Marius Vlad
Academic Research Responsible - Senior Lecturer
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Marius teaches a variety of Rooms Division operations and management courses for undergraduate and master students at Les Roches. He guides students on completing dissertations and applied projects. His industry experience includes training and operations in 5-star independent properties, chain hotels and institutions, in countries like Greece, Unites States, Switzerland, United Arab Emirates, P.R. China, and his home country, Romania. He holds a masters’ in Business Administration.
Publications
Educational Strategies for Next Generation Leaders in Hotel Management, IGI Global, Hershey, PA, USA, 2015. (Ch. 8 Exceeding Guest Expectations: An Overview of the Best Practices in the Hospitality Industry).
Rocío Montero
Program Coordinator and Senior Lecturer
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Rocío Montero is a hotel operations and sales specialist that joined Les Roches in 2013, after 12 years’ experience in hotels. She teaches both graduate and undergraduate programs, focusing on rooms division operations and revenue management-related topics. Prior to her academic career, she worked for NH Hotels, Eurostars Hotels and independent hotels as rooms division manager and cluster revenue manager among other positions related to sales and operations.
Jaime Hervás
Lecturer
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Born and raised in Spain, Jaime is graduated in History and Social Sciences from the UJA (University of Jaen ) and the UWE (University of the West of England). His professional career has been engaged in Education and Training in Hospitality. During his more than 20 years of expertise in different hotels departments as a facilitator and trainer, Jaime has been leading work teams at different levels and contributing to spread a new culture about Sustainability and Corporate Social Responsibility within the Tourism Industry.
Education
Master’s degree in Pedagogy and Education and a master’s degree in Sustainability and Corporate Social Responsibility by the UNED (Spain National University of remote learning) and the UJI (University of Jaime I , Castellon).
”Passion and commitment are two features that I appreciate most”
Teresa Serra
BBA 6 & 7 Program Coordinator and Senior Lecturer
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Teresa joined Les Roches faculty in 2003. With more than 20 years of teaching experience in different fields, she is a senior lecturer in economics and dissertation supervisor.
Education
She holds a master`s degree in Pedagogy and Education by the Madrid Complutense University (2005) and a master`s degree in Economics by the same University (1992). Certified Hospitality Educator by the American Hotel and Lodging Educational Institute (2004)
Lucio Martín Rojas
BBA1 Program Coordinator & Rooms Division and Human Resources Lecturer
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Born in Argentina, Lucio discovered his passion for the hospitality industry soon. Two years before finishing his degree in Hospitality Management, he began his path in Four Seasons. He polished and improve his skills with Hyatt, in addition to provide him the opportunity to work in different departments as well as being part of several programs of training and development.
Once in Spain, he continued his career in Spanish hotels chains such as Meliá and Hoteles Santos before taking up his position of BBA1 Program Coordinator & Rooms Division and Human Resources Lecturer at Les Roches Marbella.
Education
Bachelor in Hospitality Management
Master in Human Resources Management
Susana Garrido
Clinical Professor & Program Manager
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Susana has been teaching marketing at Les Roches Marbella since 2012. Prior to joining Les Roches she developed her professional career in Spain and the United States. Her last position before joining Les Roches was as a Hotel and Spa Manager at a five-star golf resort in the south of Spain.
Among others, Susana is responsible for the management of digital resources for education, as well as technological innovation on campus focused on the hospitality industry and entrepreneurship.
Susana Garrido is Programme Director and Spark Innovation Project Director at Les Roches Marbella.
Education
Susana Garrido holds an MBA from the San Telmo International Institute, a postgraduate degree in Digital Business, as well as a degree in Translation and Interpreting and a postgraduate degree in Golf Course Management.
“Hospitality is inside all of us, it is a matter of constantly sharing and giving the best of yourself.”
Antonio Gómez
Rooms Division Lecturer
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Skilled in Hospitality Operations Management, Complaint Management, Customer Relationships, Leadership and PMS systems, he was recognized for his customer service and for leading teams driven to deliver memorable hospitality experiences for Marriott Vacations properties.
Education
Diploma In Tourism from Universidad de Cadiz and a Master in Hospitality Bussiness Administration from AEEN (Asociacion Española de Escuelas de Negocio)
“Hospitality is inside all of us, it is a matter of constantly sharing and giving the best of yourself.”
Ana Rosa González
Clinical Professor & Program Manager - Undergraduate
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As a 2011 graduate of Les Roches Marbella’s postgraduate program, today she is both a Clinical Professor & Undergraduate Program Manager. Ms. Gonzalez is known amongst students and colleagues as a dedicated professional who is passionate about hospitality.
Raúl Castro
Clinical Professor & Program Manager - Graduate
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Raúl has been teaching Hospitality Management since 2007, covering a range of subjects at vocational and academic levels up to Master’s standard. He began his teaching career in the United Kingdom at the prestigious University College Birmingham, where degrees were awarded by the University of Birmingham.
Since his move to Spain in 2019 he has taught at both Endicott International University and Schiller University before taking up his current position of Graduate Program Manager at Les Roches.
Education
Postgraduate Certificate in Education and a Masters in Tourism Business Administration & Management (both University of Birmingham). Presently completing a PhD Doctorate in Tourism, Economics & Management with Universidad de Las Palmas de Gran Canaria.
Publications
-(2024). Innovation in the international educational experience for hospitality and luxury industry: Unleashing corporate entrepreneurship at Les Roches in Switzerland and Spain. In Corporate Entrepreneurship and Innovation in Tourism and Hospitality (pp. 275-283). Routledge. Read
Xavier Gonet
F&B Manager
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After graduating in Hospitality Management from the “Institut Paul Bocuse” in France, Xavier has gained experience working for 10 years as a restaurant manager in several fine dining restaurants in China, in France, and more recently in Burj Al Arab, in Dubai.
He joined Les Roches Crans-Montana in 2020 sharing his passion for hospitality and guest service with our students, and is now also overseeing the F&B operations on the Crans-Montana campus.
Education
Bachelor’s degree in International Hospitality and F&B Management, Institut Paul Bocuse (2013)
Publications
-(2024, June 10). Great customer service and its role in successful restaurants. Hotelier & Hospitality Design Magazine. Read
Iris Zwissig
Visiting Lecturer
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With a consolidated expertise in the field of marketing, as well as a confirmed interest and further specialization in sustainability and luxury, Iris leads a few different courses for both undergraduate and postgraduate students at Les Roches since 2022.
A well rounded professional, Iris combines experience in both marketing and trade marketing, having worked in countries like Brazil, Spain and Switzerland in a wide array of different industries: pharmaceutical, cosmetics and pet food.
Education
Master in Marketing, Universidad de Barcelona, Spain
Professional Certificate in Sustainable Tourism with “Global Sustainable Tourism Council (GSTC)” (2024)
Fellow of the Higher Education Academy (2023)
Certificate in Sustainable Luxury Fashion, Conde Nast College of Fashion & Design (2022)
Certificate in Design for Sustainability, London College of Communication (2022)
Certificate in Marketing in a Digital World, CREA (2020)
Brendan Cronin
Visiting Lecturer
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Showcasing a solid industry experience, Brendan held positions with Intercontinental Hotels, Sheraton Hotels, Mandarin Oriental, and Pan Pacific Hotels in Ireland, Switzerland, Africa, Thailand, Macao, Malaysia, and Singapore.
After transitioning to academia, Brendan taught hospitality management and MBA courses in the U.S. and Switzerland for over 30 years.
Recipient of the Endicott Excellence in Teaching Award, Brendan’s research interests are employee appreciation, employee turnover, entrepreneurship, and marketing.
Education
Doctor of Business Administration, D.B.A. in Leadership and Entrepreneurship (2018) Walden University, Minneapolis, MI, USA
Master of Business Administration, Endicott College, MA, USA
Publications
-Palabiyik, J.U., Cronin, B., Markham Bagnera, S.D. and Legg, M.P. (2022), “Endings, freezing, and new beginnings: the return of customer comfort to Massachusetts restaurants following the pandemic”, Journal of Hospitality and Tourism Insights, Vol. ahead-of-print No. ahead-of-print. Read
-Palabiyik, J., Markham Bagnera, S., & Cronin, B. (2020).”Sanitizer Centerpieces: Concerns for Restaurant Operations in MA”.Boston Hospitality Review. Read
-Markham Bagnera, S.,Palabiyik, J., & Cronin, B. (2020). “Resetting the Table: Concerns for Restaurant Operations in MA”.Boston Hospitality Review. Read.
-Cronin, B. (2020). “Leadership strategies to reduce employee turnover”. In M. Kelly (Ed.), New explorations in education, art, and business for a diverse society (pp.167-188).
-Cronin, B. (2018). Strategies to reduce employee turnover in the hotel industry (Doctoral dissertation). Available from ProQuest Dissertations & Theses database (UMI No.2138271669).
-Cronin, B. (2012). Cheffin: from potatoes to caviar. Autobiography, Beverly, MA, USA: Falmore Enterprises.
Conferences
-Cronin, B. (2020). Leadership strategies to reduce employee turnover in the hotel industry. UES
International Conference 2020, Madrid, Spain.
“We cannot solve our problems with the same thinking we used when we created them”
Rui Pinho
Service Instructor
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Service Instructor at Les Roches since 2021, Rui has a Maître d’Hôtel diploma by the Swiss Union of Maîtres d’Hôtel, an HES Certificate (Swiss University of Applied Sciences) in Catering and Business Operations Management and Administration, as well as a Federal Certificate of Leadership/Manager in progress. He boasts over 30 years of experience in F&B, with the last 20 spent as F&B Operations Manager in the Luxury Hospitality sector.
Education
Certificate in Catering and Business Management and Administration, HES (Swiss University of Applied Sciences), Switzerland
Alone we go faster, together we go further.
Nancy E. Landrum
Visiting Professor
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Nancy’s has over 25 years of expertise in sustainability management. She is widely published in books, journals, and media and the founder of Sustainable Business Design Consulting and the Sustainability Training Institute.
Nancy has received awards for sustainability research, teaching, and service, including two Fulbright awards. She previously taught at Loyola University Chicago, University of Arkansas at Little Rock, and Morehead State University with additional experience as a visiting scholar in the U.S., Europe, and Asia.
Her research and teaching interests are in sustainable business, biomimicry, strong sustainability, ecological economics, and circular economy.
Education
PhD Business Administration, Management, New Mexico State University (USA)
MBA, Idaho State University (USA)
MBA, Clinical Psychology, Marshall University (USA)
MA, Psychology, Marshall University (USA)
Publications
-Landrum, N. (2022). Strong sustainability in practice. Pathways to Research in Sustainability. EBSCO.
-Landrum, N. (2021). The Global Goals: Bringing Education for Sustainable Development into U.S. business schools. International Journal of Sustainability in Higher Education, 22(6): 1336-1350.
-Landrum, N. (2020). A critical discourse analysis to explain the failure of BoP strategies. critical perspectives on international business, 17(4): 599-618.
-Landrum, N. & Ohsowski, B. (2018). Identifying worldviews on corporate sustainability: A content analysis of corporate sustainability reports. Business Strategy and the Environment, 27(1): 128-151.
-Landrum, N. (2018). Stages of corporate sustainability: Integrating the strong sustainability worldview. Organization & Environment, 31(4): 287-313.
-Landrum, N. & Ohsowski, B. (2017). Content trends in sustainable business education: An analysis of introductory courses in the U.S. International Journal of Sustainability in Higher Education, 18(3): 385-414.
-Landrum, N. (2023). We are prolonging unsustainability. Shouldn’t we save humanity instead? In D. Mackie (Ed.), Handbook of Climate Change Leadership in Organisations: Leadership Development in the Age of Sustainability. Oxfordshire, England: Routledge.
-Landrum, N. & Mead, T. (2022). Sustainability in the biom*. In F. Palombini & S. Muthu (Eds.), Bionics and Sustainable Design, Singapore: Springer Nature Publications, pp. 1-15.
-Beckmann, M., Schaltegger, S., & Landrum, N. (2020). Sustainability management from a responsible management perspective. In Laasch, O., Suddaby, R., Freeman, E., & Jamali, D. (Eds.), The Research Handbook of Responsible Management. Cheltenham: Edward Elgar, pp. 122-137.
-Mead, T. & Landrum, N. (2020). Bioinspiration as a guide for responsible management. In Laasch, O., Suddaby, R., Freeman, E., & Jamali, D. (Eds.), The Research Handbook of Responsible Management. Cheltenham: Edward Elgar, pp. 212-226.
Steven McMath
Senior Lecturer
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An expert in Finance, Accounting, Economics and Law, Steven joined Les Roches in 2008, developing a teaching method mixing passion and practical examples that has converted many undergraduate and postgraduate students to the joys of finance-related classes.
Having taught in different parts of the world including the UK, Australia, China and Switzerland, Steven has gathered over the years a solid international experience that he applies at Les Roches to the greatest delight of our students.
Education
MBA (Finance) Liverpool University, UK, (2014)
Diploma in Legal Practise, Glasgow University, (1996)
Law Degree, Glasgow University, (1994)
Knowledge is better acquired and applied with a feeling of control and satisfaction during the learning process
Julien Morange
Visiting Lecturer
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With over 15 years of international marketing and executive managerial professional experience, Julien holds a Doctorate in Business Administration from KEDGE and the Hong-Kong Polytechnic University.
He is specialized in marketing with a focus on Digital Marketing, Brand Management, and International Marketing. His research includes topics such as the impact of umbrella brand on consumer behavior within the wine industry. Julien has worked in APAC and North America.
Education
Doctorate in Business Administration, KEDGE Business School, Hong Kong Polytechnic University, France & Hong Kong, 2018.
Master in Management Research, KEDGE Business School, Hong Kong Polytechnic University, France & Hong Kong, 2016.
MBA, KEDGE Business School, Shanghai Jiaotong University, Paris & Shanghai, 2011.
Knowledge is better acquired and applied with a feeling of control and satisfaction during the learning process
“Teachers have three loves: love of learning, love of learners, and the love of bringing the first two loves together.”
Della Häubi
Lecturer
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Della has been a lecturer at Les Roches for the past 12 years, focussing on Communication skills and Conflict & Negotiation.
Born in the north of England, she then lived in a few different countries, including the USA, Japan, France and now Switzerland.
She is fascinated by how people interact with each other and how we can use our prowess in communication to achieve beneficial outcomes for all involved in any situation.
Education
BA, University of Illinois, USA
“Teachers have three loves: love of learning, love of learners, and the love of bringing the first two loves together.”
Javier Del Sol
Senior Lecturer
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Javier has a combined academic background of Law, Hospitality, HR and Business Administration. His professional background of many years in managerial positions in the hospitality industry in London and Barcelona, and his consultancy projects in quality management for Airbnb or Booking.com in the luxury sector in the Swiss Alps, have been serving his 15 years of teaching in Les Roches Marbella and Crans-Montana. His classes include Revenue Management and Finance, Accounting & Rooms Division.
Education
Executive MBA, University of Barcelona-Spain
Publications
“Keep exploring, keep testing, keep improving”
Albian Albrahimi
Assistant Professor
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An experienced scientific researcher with a focus on banking research, new IFRS standard implementation, hedge accounting, hotel valuation & forecasting, and modelling in the hospitality industry Albian has a strong financial background with a Doctor of Philosophy (Ph.D.) focused in Financial Accounting.
He brings deep expertise in statistical data analysis to his Lecturer role, as well as experience working with large datasets, and an in-depth knowledge of complex concepts underpinning credit risk modeling.
Albian Albrahimi leads Finance classes for both the Bachelors and the Masters Programs. With a passion for numbers, he likes to combine academics, industry experts and partners to create a best-in-class learning experience for the students.
Education
PhD in Financial Accounting from University of Neuchâtel, Switzerland
MSc in Finance, Major in Financial Analysis from University of Neuchâtel, Switzerland
Bachelor’s in Accounting and Finance from University of Tirana, Albania
Publications
-Albrahimi, A., (2021). How Fintechs are Supporting the Hospitality Industry. The Fintech Times (UK)
“DO MORE”
What’s important for students who are not engineers or technical experts to understand, is that digital tools are not disruptive by themselves. Technology can only be disruptive if you are able to use it in an opportune manner to achieve your goals.
Maurizio Caon
Visiting Lecturer
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A technologist and specialist in digital transformation, Maurizio is a guest lecturer on the Master’s in Hospitality Strategy and Digital Transformation.
He also holds the positions of Professor at the University of Applied Sciences and Arts Western Switzerland, Director of Design and Innovation at HumanTech Institute and the head of the Digital Business Centre. His professional work focuses on research into the impact of digitisation on our society, both in terms of social mobility and the economy.
Education
PHD in Philosophy, University of Bedfordshire (UK)
Diploma in Educational Technology, University of Fribourg (Switzerland)
Master’s in Telecommunication and Computer Engineering, Università degli Studi di Perugia (Italy)
What’s important for students who are not engineers or technical experts to understand, is that digital tools are not disruptive by themselves. Technology can only be disruptive if you are able to use it in an opportune manner to achieve your goals.
Matteo Salas
Culinary Instructor
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Matteo’s career has taken him to Michelin-starred upscale restaurants in France, Spain and Mexico.
Prior to Les Roches he was the Executive Chef at Aperi in San Miguel de Allende, Guanajuato (Mexico), which was awarded Best New Restaurant and Best Hotel Restaurant during his tenure.
Matteo returned to Europe to become Head Chef at Roots, where he has found the ideal outlet to pass on his culinary knowledge while also enjoying the freedom to prepare fine cuisine from locally-sourced ingredients.
Education
Bachelor’s in Hotel and Restaurant Management, Institut Paul Bocuse (France)
Digital technology is causing a revolution right now, things are going really fast and hospitality is very much impacted, so if you want to become a leader of hospitality, you have to understand the possibilities and main aspects of digital and tech.
Frederic Toitot
Visiting Lecturer
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Frederic brings over 20 years’ experience in operations, revenue management and leadership training to his role as guest lecturer on the Master’s in Hospitality Strategy and Digital Transformation.
Currently Vice President, Global Learning & Development at Accor, he is also Chair of the Revenue Optimization Board Region Europe for the Hospitality Sales and Marketing Association International (HSMAI) and has lectured at universities and colleges for over 15 years.
Education
Master’s in Business Management, Consultancy & Revenue Management from IAE Savoie Mont Blanc, France
Master’s in Hotel Management, Marketing & Business Management from IAE Savoie Mont Blanc, France
Digital technology is causing a revolution right now, things are going really fast and hospitality is very much impacted, so if you want to become a leader of hospitality, you have to understand the possibilities and main aspects of digital and tech.
Technology has always been a part of my life and the main reason is I’ve always seen it as the best enabling tool for any marketer
Max Starkov
Visiting Lecturer
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A travel tech strategist and successful entrepreneur with multiple tech start-ups, Max is a guest lecturer on the Master’s in Hospitality Strategy and Digital Transformation. He brings over 40 years of business experience.
For over half of that time, Max has taught hospitality technology and transformation at a number of prestigious institutions, including NYU, Cornell and Lausanne. He’s passionate about sharing his extensive entrepreneurial knowledge to help prepare professionals to lead in the modern, tech-driven hospitality industry.
Education
MBA in Marketing from Fordham Gabelli School of Business, USA
MS in International Tourism & Hospitality from Sofia University St. Kliment Ohridski, Bulgaria
Technology has always been a part of my life and the main reason is I’ve always seen it as the best enabling tool for any marketer
María Dolores Martos
Lecturer in Finance of under graduated studies
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As a Finance specialist María Dolores has been part of the Les Roches Faculty since Sept 2019.
She teaches undergraduate students, focusing on Finance and Business Planning related topics.
Prior to her academic career, she worked for Puente Romano, Starbucks, Sephora and Deloitte, as well as teaching at private academies.
Raúl Suarez Bilbao
Lecturer chef
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Hospitality marketing specialist Emilio has been part of the Les Roches faculty since 1994. He teaches both undergraduate and postgraduate students, focusing on marketing- and sales-related topics. Prior to his academic career, he worked for Costa Smeralda Hotels in Italy, as well as in several sales-related roles for CIGA Hotels in both Italy and the USA.
“Empathy, understanding, and collaboration for a sustainable future are the cornerstones of humanity’s progress and well-being; the possibility of passing these values on to my students, and seeing how they embrace them, is my biggest motivation.”
Jorge Reina
Program Coordinator – Online Internship Courses
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Jorge Reina has been part of Les Roches Marbella since 2016, where he teaches HR subjects to BBA and PG students. Prior to that, he worked as a training and development consultant on a variety of projects, including training for restaurants and hotels.
“Empathy, understanding, and collaboration for a sustainable future are the cornerstones of humanity’s progress and well-being; the possibility of passing these values on to my students, and seeing how they embrace them, is my biggest motivation.”
Jon Loiti
Academic Director
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Jon joined Les Roches in 2007 and has taught different subjects related to his expertise in HR, Management skills, Strategic Human Resources and Professional Development. He has a passion for teaching and has helped shape the graduate program portfolio.
Publications
-(2024). Innovation in the international educational experience for hospitality and luxury industry: Unleashing corporate entrepreneurship at Les Roches in Switzerland and Spain. In Corporate Entrepreneurship and Innovation in Tourism and Hospitality (pp. 275-283). Routledge. Read
“Seeing my teams grow through educational courses motivated me to ensure better training sessions for them in the future, and has led me to join Les Roches Marbella to provide knowledge, assistance and guidance to our students.”
Julia Krebs
Rooms Division Lecturer
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Julia brings an international background in hospitality to Les Roches, having worked as a Guest Relations Manager and Front Office Manager. She holds a Bachelor´s Degree in Business Administration from Les Roches Bluche and a SHA Hotel Management Diploma. Julia holds a Master in Project Management from the University of Barcelona.
Education
Master in Project Management from the University of Barcelona.
Publications
-(2024, February 27). Customer service vs. customer support: What’s the difference? Read
“Seeing my teams grow through educational courses motivated me to ensure better training sessions for them in the future, and has led me to join Les Roches Marbella to provide knowledge, assistance and guidance to our students.”
Ekaterina Vlad
Senior Lecturer in Marketing
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Ekaterina joined Les Roches faculty in 2012. Prior to moving to Marbella campus in 2017, she taught Marketing in Les Roches Jin Jiang in Shanghai. Her career experience includes managing brand training, hospitality training and running a study abroad agency.
Publications
The application of Six Sigma in the hospitality industry. In J. Feng, S. Stocklin & W. Wang (Eds.). Educational strategies for next generation leaders in hotel management (pp. 73-113).
“I love marketing and teaching and always hope my students share this love with me!”
Silvio Patrucco
Head of kitchen practicals
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As a Chef lecturer, Silvio teaches culinary arts and concepts. He is a Certified Hospitality Educator and currently the Assistant Head of Kitchen Operations. Prior to joining Les Roches in 2007, he worked at the Dorchester Hotel and Le Meridien Hotel group.
“My passion is teaching students and implementing the foundations of a future leader.”
Moeed Shah
Head of Service Operations Senior Instructor Certified Hospitality educator
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Moeed has been part of Les Roches faculty since 2000. He teaches both undergraduate and postgraduate students, focusing on all practical areas. He specializes in mixology and cigar.
“Strive for progress and achieve perfection.”
“I believe that the most important aspects in imparting knowledge is the passion and sincere enthusiasm that one feels for the profession and that is emitted when performing each class.”
Miguel Peñafiel
Pastry Chef Instructor
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A professional Chef, Miguel is a pastry and bakery instructor for BBA 1 students. Prior to joining Les Roches in 2014, he worked in haute cuisine for Ritz Carlton, Regent, Kempinski and Intercontinental Hotels, as well as in Guadalpin and Las Dunas Hotels.
“I believe that the most important aspects in imparting knowledge is the passion and sincere enthusiasm that one feels for the profession and that is emitted when performing each class.”
Juan Luis Millán Prieto
Chef instructor
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Juan joined Les Roches in 2018, working first in Bistro Kitchen and then moving to pastry. He teaches the students using over 10 years of real-world restaurant experience. Prior to Les Roches, he worked at La Reserva Sotogrande.
“Sharing with my students my cooking skills and knowledge makes me proud.”
José Ramón Gómez Sarte
Sr. Lecturer
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Bio
José Ramón has been part of Les Roches faculty since 2016, teaching HR.
Prior to his academic career, he worked as Human Resources Director at Ritz Hotel in Madrid (Spain), as well as in technology and pharmaceutical industries in different HR positions.
John Ryan
Senior Lecturer of Finance
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Bio
Originally an international finance professional, John has been a member of Les Roches faculty since 2011. A qualified accountant, he holds an MBA from Trinity College, Dublin and lectures on finance-related subjects at undergraduate and postgraduate level.
“We are in the middle of the 4th industrial revolution and education is more vital than ever to design a better society”
Carlos Santin
Lecturer in Marketing
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With almost 20 years’ experience in omnichannel marketing, Carlos brings expertise from several industries. Holding a Bachelor’s in Marketing and 2 Master’s in Marketing and Digital Business, he teaches undergraduate and postgraduate students at Les Roches.
“We are in the middle of the 4th industrial revolution and education is more vital than ever to design a better society”
Sanjay Chib
Associate Professor and Program Manager
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Bio
Sanjay’s multi-sector industry experience consists of turn-around business management, exploring and assessing joint venture opportunities, business valuation, market analysis, due diligence, and negotiations.
His previous assignments include leading a well-established organic winery business as an international sales director. Sanjay’s prior work experience also includes his engagement in a renewable energy start-up in Switzerland, and his doctoral research focused on hospitality and tourism SMEs and free/open-source software.
He mentors start-ups and co-founded a digital hospitality marketplace. His current research focus includes Web 3, DAO and Blockchain solutions for decarbonizing the tourism industry.
Education
PhD, School of Business IT & Logistics, Royal Melbourne Institute of Technology (Australia)
Research & Publications
Publications
-Demonstration web-portal for tourism enterprises. Chib, S. & Cheong, F. (2011). In: Journal of Hospitality and Tourism Technology, Vol. 2 Iss: 3, pp.176 – 187.
-The future of digital marketing: Change it if you can! Chib, S. (2017) Hotel Year book 2017
Conferences
-Chib, S. Panel moderation for a climate tech start-up during Shifting 2022 Event (Biodiversity and Sustainable Tourism: how nature is shaping the future of hospitality )
-Chib, S. & Cheong, F. (2010). An Investigation of ICT Adoption Intent in Swiss Small and Medium Sized Tourist Enterprises. Chib, S. & Cheong, F. (2010). In: Proceedings of the 17th International Conference on Information Technology and Travel & Tourism (ENTER 2010), Lugano, Switzerland.
Other
-(S.Chib) Reviewer of Journal of Hospitality and Tourism Technology
-(S.Chib) Reviewer of European Journal of Innovation Management
Wolf Gerstkamp
Assistant Dean of Undergraduate Program and Senior Lecturer
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Bio
Wolf started teaching at Les Roches in 2010, having also graduated at the school.
Before returning to his alma mater, Wolf gained a combined six years of experience in the hotel industry and educational consulting sector.
In the former, he worked with brands such as Hyatt. He is a regular guest lecturer in Latvia and has participated in several conferences.
Alongside his role as a Lecturer, Wolf was the Program Manager for the sixth and seventh semesters of our BBA program for four years, and was recently appointed BBA Program Director. In this role he now overlooks the entire bachelor program.
Education
MBA in Global Hospitality Management, Les Roches Global Hospitality Education (Switzerland)
BBA Global Hospitality Management, Les Roches Global Hospitality Education (Switzerland)
“The most enjoyable part of my job is sharing my passion for technology with students and supporting them to become successful hospitality entrepreneurs of tomorrow.”
Ewa Mottier-Leszner
Visiting Lecturer
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Bio
Ewa has been teaching at Les Roches for over 10 years, having previously held the position of Professor at the University of Applied Sciences of Western Switzerland. Her academic achievements include a PhD in Information Systems, two Master’s and a Laureate Certificate.
Prior to entering academia, Ewa was an IT Specialist for nine years, working across Europe. She now teaches topics such as Data Analytics, Statistics, IT and also contributes to research activities at Les Roches. She is fluent in English, French, Polish and Russian.
Education
Doctorate (PhD) in Information Systems, Faculty of Business and Economics (HEC Lausanne), University of Lausanne, Switzerland, (2009)
Publications
-Marshall, T., Mottier, E.M., Lewis, R.A. (2019) Motivational factors and the hospitality industry. Cambridge University Press, IELTS Academic 14
-Marshall, T., Mottier, E.M., Lewis, R.A. (2015) Motivational Factors and The Hospitality Industry: A Case Study Examining The Effects Of Changes In The Working Environment. Journal of Business Case Studies – Third Quarter 2015 Volume 11, Number 3.
-A “hotel within a hotel” in Bangkok Lewis, R., Mottier, E. (2012) Emerald Emerging Markets Case Studies Collection, Vol.2, N°8. ISSN: 2045-0621.
Conferences
-Mottier, E.M. (2021) Data Analytics Skills for The Hospitality Workforce: Managing Organisations Strategically, Clute International Academic Virtual Conferences on Business (IACB)
-Mottier, E., Marshall, T. (2018) An Investigation into the Importance of Analytical Competencies: a Hospitality Industry Perspective. In: Proceedings of The 11th EuroMed Conference, ISBN: 978-9963-711-67-3. Link here
-Marshall, T., Mottier, E.M., Lewis, R.A. (2014), “Employee Motivation And Hygiene Factors In The Working Environment: Case Study Mandarin Oriental Bangkok” Conference proceedings, International Business Conference in Las Vegas.
-Mottier, E., Lewis, R. (2012) Social responsibility and the O-Zone experience in a luxury hotel in Bangkok, Thailand. In: Proceedings of The 5th EuroMed Conference, ISBN: 978-9963-711-07-9.
“The most enjoyable part of my job is sharing my passion for technology with students and supporting them to become successful hospitality entrepreneurs of tomorrow.”
Rachel Germanier
Professor
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Bio
Rachel has more than 20 years’ experience teaching a variety of subjects at Les Roches. She obtained both a masters and doctorate in Education from the Open University.
She is directly involved in student-led research in Les Roches through applied projects as well as teaching undergraduate students Methods of Research Inquiry, guiding students on their dissertation path and supervising dissertation students in their final bachelor semester. She has presented student work related to climate change and agritourism at a conference in Germany. Rachel also teaches courses related to digitalisation and change management at the post-graduate level, both face-to-face and on-line.
Last but not least, Rachel is a member of the Les Roches Research Committee, heading the Scholarship for Teaching and Learning Theme. Her research interests are wide ranging and include emotional labour, faculty lived experience of crises, professional interaction and identity and sustainability. She values researching alongside her peers and their work has been presented at conferences in Europe and won an award in the US and has been published in leading journals and as a book chapter.
Education
Senior Fellow of the Higher Education Academy (SFHEA), (2021)
EdD in Education, Open University (UK)
Research & Publications
Current Research
-Germanier, R. L., Darioly, A. (2023). Exploring emotional labor, emotions and professional identity in engineering and hospitality students in conjunction with the EPFL.
Publications
-Germanier, R. L., & Puhr, R. (2023). Flourishing or languishing? Exploring the lived experiences of faculty negotiating the challenges of synchronous and asynchronous delivery. In P. Kumar, & J. Eisenberg (Eds.). Synchronous and Asynchronous Approaches to Teaching: Higher Education Lessons in Post-Pandemic Times. Palgrave Macmillan.
-Germanier, R. L., & Moricciani, N. (2023). Perceiving and adapting to climate change: Perspectives of Tuscan wine-producing agritourism owners. Sustainability, 15(2100). Read
-Germanier, R. L. (2015). L’apport de l’humour dans l’apprentissage en context international. Etudes En Didactique Des Langues, 25 (Foreign Language Learning and Teaching Research), 81–101.
Conferences
-Germanier, R., Darioly, A., Kotluk, N., & Tormey, R. (2024, March). “But of course I’m going to look happy” or “He needed to know I was angry”? Comparing use of emotional labour in teamwork in engineering and hospitality students. In EAPRIL Conference Proceedings 2023 (pp. 131-143). EAPRIL-European Association for Practitioner Research on Improving Learning. Read
-Germanier, R. L., Darioly Carroz, A., Kotluk, N. & Tormey, R. (2023) “But of course I’m going to look happy” or “He needed to know I was angry”? Comparing use of emotional labour in teamwork in engineering and hospitality students. EAPRIL, Belfast.
-Kotluk, N., Tormey, R., Germanier, R. L., & Darioly Carroz, A. (2023, September). Emotional labor experienced in team projects: A comparison of engineering and hospitality students. SEFI, Dublin.
-Germanier, R. L., & Moricciani, N. (2022) Perceiving and adapting to climate change: A case study exploring the perspectives of agritourism owners in Val d’Orcia, Tuscany. STRINGS conference. University of Aveiro.
-Germanier, R. L., & Moricciani, N. (2022) Perceiving and adapting to climate change: A case study exploring the perspectives of agritourism wine owners in Val d’Orcia, Tuscany. 5th Culinary and Wine Tourism Conference, Helibronn.
-Agogue, M., Fiset, J.E., Geller, K.D., Germanier, R., Lewis Grant, K., Mailhot, C., Mukherji, S., Phillips, J.C., Puhr, R., Robinson, M.A. & Srinivasan, V. (2022, August 5-8). Synchronous and Asynchronous Teaching: Realigning Teaching Approaches to a VUCA World [Symposium abstract]. Academy of Management (AOM) 82nd Annual Meeting, Seattle, CA, United States.
-Germanier, R. L. (2013). Identity construction through humour in the international vocational postgraduate classroom. 3rd I-mean conference. Bristol.
-Germanier, R. L. (2011). Becoming a professional: Inter-student humour in the international post-graduate classroom: A case study. 2011 Laughter and Humor in Interaction Conference. Boston.
-Germanier, R. L. (2011). Learning through humour in the international post-graduate classroom. In: Corhum (L’association pour le développement des recherches sur le Comique, le Rire et l’Humour), Humour et enseignement, IXème colloque international Corhum, Paris.
“Simplify the complex.”
Gretel Qumsieh Mussalam
Associate Professor
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Bio
Gretel, holds a PhD in Destination marketing with a wealth of multinational experience. She worked with NGOs and governmental organizations on development and strategic projects, bringing her
expertise to bear on a wide range of issues.
In addition, she has several years of experience teaching Marketing, Tourism and Entrepreneurship-related disciplines. Gretel brings a unique perspective to the classroom, constantly striving to challenge and inspire students.
She is also an active researcher, publishing in renowned academic journals and books. Fluent in Arabic, English, French, and Italian, Gretel is a well-rounded and highly qualified professional who is committed to making a positive impact in her field.
Education
PhD in `Destination Marketing`, University of Strathclyde, Glasgow (UK)
Research & Publications
Current Research
-Chib, S. ,Qumsieh-Mussalam, G., & Mottier, E., (2023) Decarbonising Tourism supply chains: Exploring carbon dioxide removal (CDR) and carbon offset using Web3.
Publications
-Tajeddini, K., Gamage, T. C., Hameed, W. U., Qumsieh-Mussalam, G., Chaijani, M. H., Rasoolimanesh, S. M., & Kallmuenzer, A. (2022). How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers. International Journal of Hospitality Management, 100, 103093. Read
-Qumsieh-Mussalam, G. (2019) Innovation in tourism destination marketing . In Tajeddini, K., Ratten, V., & Merkle, T. (Eds.). Tourism, hospitality and digital transformation: Strategic management aspects. Innovation and Technology Horizons.
-Mussalam, G. Q., & Tajeddini, K. (2016). Tourism in Switzerland: How perceptions of place attributes for short and long holiday can influence destination choice. Journal of Hospitality and Tourism Management, 26, 18-26. Read
-Qumsieh-Mussalam, G., Chen, C., & Scagnolari, S. (2014) `The Gulf Cooperation Council Source Market Report 2014`, Observatoire Valaisan du Tourisme, Switzerland.
Conferences
-Qumsieh-Mussalam, G., (2011) Conference Moderator `Social Media in Hospitality & Tourism` 20-22 October, Verona, Italy.
Arnaud Rosen
Senior Lecturer
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Bio
Arnaud has more than 30 years’ experience as a lecturer specializing in finance and economics.
He has worked for several educational institutions in Switzerland, while also undertaking a travel and tourism-related project in Kenya on behalf of the Swiss government.
Education
MBA, University of St. Thomas (Houston, USA)
“I enjoy helping our amazing students to master their full potential and learning so much from them.”
Bilal Hassan
Senior Lecturer
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Bilal brings considerable expertise in business development and project management, particularly in the healthcare and events management industries. Bilal is currently pursuing a doctorate in Brain Sciences at University College London. He is member of the Marchant Lab at Faculty of Brain Sciences and focusing his research on understating the impact of external environment on cognition and emotions.
In addition to his academic pursuits, Bilal has a successful track record as a family office advisor and as an entrepreneur, having co-founded a personal leadership institute in Geneva. Bilal’s expertise lies in helping students apply their learnings in practice through real-life projects.
Education
MBA in Planning New Business Ventures, Oxford Brookes University (UK)
Research & Publications
Current Research
-Integrating the best of both, health and hospitality, to improve the impact of lifestyle interventions in clinical settings (working title for doctoral thesis).
Publications
-(2024). Embracing neurodiversity in the hospitality industry. Fox Communications Read here
-What is an MBA Consultancy Project? Les Roches blog, May 2018 Read here
-Health and hospitality: Connections, challenges and opportunities, Les Roches blog, May 2018 Read here
-Five top tips for maintaining a healthy, happy life, Les Roches blog, March 2018 Read here
“I enjoy helping our amazing students to master their full potential and learning so much from them.”
Debra Adams
Visiting Lecturer
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As an expert in hospitality finance and accounting, Debra is a member of Les Roches’ visiting faculty. Her book ‘Management Accounting for the Hospitality Industry – A Strategic Approach’, is widely used as a text for courses in hospitality.
She is also Head of Professional Development Programs for HOSPA (Hospitality Professionals Association), as well as the owner of consultancy company arena4finance.
Education
Master’s in Online Education, Open University (UK)
“I love to hear back from former students, especially when they let me know that something they have learned in my classes has had an impact on their lives.”
Kirstin Carlson Blatti
Senior Lecturer
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Kirstin has taught English at leading institutions in Switzerland and Japan for nearly 30 years.
Her role at Les Roches is focused on improving students’ academic and professional writing skills.
She also uses her own writing skills as an online instructor to students working as interns in locations across the globe.
Education
MEd Applied Linguistics, Open University (UK)
“I love to hear back from former students, especially when they let me know that something they have learned in my classes has had an impact on their lives.”
Matthias Schmidt
Lecturer and Senior Service Instructor
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Matthias has first-hand experience in premium service operations, having held managerial positions at some of London and Hong Kong’s finest restaurants.These include ZUMA, The Ritz and The Ledbury.
He joined the faculty team at Les Roches Crans-Montana in 2011.
Education
Brevet Fédéral (Swiss Federal Diploma of Higher Education), Hotel and Gastro Formation (Switzerland)
Vincenzo Aiosi
Lecturer
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Bio
A hospitality professional with over 20 years of experience, Vincenzo has worked in the luxury hotel and restaurant sector across Germany, the UK, Latvia and Switzerland.
His main duty stations include Relais & Château, Kempinski Hotels and Michel Roux’s The Waterside Inn, the first restaurant in the UK to obtain three Michelin stars.
Vincenzo is also a member of the ASSP (Association of Swiss Professional Sommeliers), where he acts as vice-president of the Valais chapter.
Experience
Brevet Fédéral Suisse, Sommelier
Publication
-(2024, June). Transformations in the restaurant industry: How restaurateurs anticipate the future. Sommeliers Suisses Magazine, pp.64-69. (In French Language) Read here
-This is the secret attraction of Swiss wine, Forbes, April 2018 Read here
-What a professor of wines teaches, The Hindu, January 2019 Read here
Frank Gueuning
Assistant Dean of Graduate Programs and Clinical Professor
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Frank boasts more than 20 years’ experience of managing global hotels and 5* resorts in the UK and the UAE. Notably, he managed the pre-opening and opening of a 250 rooms & suites 5* resort in Fujairah.
In his role of Program Director, Frank oversees the successful planning and execution of many Les Roches postgraduate programs, including the newly launched Executive MBA.
Thanks to his extended industry network, he is also responsible for the organisation of some of the graduate students field trips to international hubs like Dubai or Seoul.
Education
MBA in Finance & Accounting, University of Liverpool (UK)
Postgraduate Diploma in Hospitality Management, University of Derby (UK)
Higher Diploma in Hotel Management, Ecole Hotelière de Lausanne (Switzerland)
Publications
What type of disruptive leaders will the industry need? eHotelier, March 2018 Read here
Alexandre Gamberoni
Senior Lecturer
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Bio
Alexandre has been a restaurant manager, F&B manager, trainer and coach, before becoming a passionate lecturer.
He has worked with top hotel companies including Ritz-Carlton, Hyatt and Le Méridien. Senior Lecturer in Organizational Behavior, Psychology, and Food and Beverage Management since 2004, Alexandre holds an MBA from the University of Liverpool, UK, and a Masters in Psychology with specialization in Leadership Development and Coaching from Walden University, USA
Education
MBA specialization in Human Resources, University of Liverpool, UK
Master’s in Industrial and Organisational Psychology, Walden University (USA)
Associate Degree in Food & Beverage, Ecole Hotelière de Lausanne (Switzerland)
Annick Darioly Carroz
Professor and Head of Research
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An expert on leadership and work psychology, Annick has taught at institutions in Switzerland and the USA.
She is also an Editorial Board Member of Psychology and Behavioral Medicine Open Access Journal.
Education
PhD in Work and Organizational Psychology, University of Neuchâtel, Switzerland
Research & Publications
Current Research
-Darioly, A. & Germanier, R.: Collaboration with EPFL (Switzerland) on emotional labor in teamwork-
-Darioly, A: Collaboration with HES-SO (Switzerland), the School of Hospitality, Culinary Arts and Meal Science, (Sweden) on the challenges of forming and attracting future tourism and hospitality leaders
Publications
-Darioly, A & Cregut-Aston, H. M. D.,(2019). Why the hospitality industry needs women in managerial positions: The positive influence of female leadership on employee motivation. Insight, eHotelier. Read
-Darioly, A., & Gueuning, F. (2018). What type of disruptive leaders will the hotel industry need? Insight, eHotelier Read
-Riggio, R. E., & Darioly, A. (2015). Measuring nonverbal sensitivity. In D. Matsumoto, H. C. Hwang, & M. G. Frank, APA Handbook of Nonverbal Communication (pp.589-606). APA. DOI: 10.1037/14669-023
-Darioly, A., & Schmid Mast, M. (2014). The role of nonverbal communication for leadership: An integrative review. In R. E. Riggio, & S. Tan (Eds). Leader Interpersonal and Influence Skills: The Soft Skills of Leadership (pp. 73-100). New York, NY: Routlegde.
-Darioly, A., & Riggio, R. E. (2014). Nepotism in hiring leaders: Is there stigmatization of relatives? Swiss Journal of Psychology, 73(4), 243–248.
-Schmid Mast, M., & Darioly, A. (2014). Emotion recognition accuracy in hierarchical relationships. Swiss Journal of Psychology, 73(2), 69-75. doi: 10.1024/1421-0185/a000124
-Darioly, A., & Schmid Mast, M. (2014). The role of nonverbal communication for leadership: An integrative review. In R. E. Riggio, & S. Tan (Eds). Leader Interpersonal and Influence Skills: The Soft Skills of Leadership (pp. 73-100). New York, NY: Routlegde.
-Darioly, A. (2012). The leader’s incompetence: The impact of task and interpersonal incompetence on subordinate and on leadership effectiveness. AV Academikerverlag GmbH & Co. KG, previously Lap Lambert Academic Publishing.
-Schmid Mast, M., Jonas, K., Klöckner Cronauer, C., & Darioly, A. (2012). On the importance of the superior’s interpersonal sensitivity for good leadership. Journal of Applied Social Psychology, 42(5), 1043-1068. doi: 10.1111/j.1559-1816.2011.00852.x
-Darioly, A., & Schmid Mast, M. (2011). Facing an incompetent leader: The effects of a non-expert leader on subordinates’ perception and behavior. European Journal of Work and Organizational Psychology, 20(2), 239–265, DOI: 10.1080/13594320903429576.
Conferences
-Germanier, R., Darioly, A., Kotluk, N., & Tormey, R. (2024, March). “But of course I’m going to look happy” or “He needed to know I was angry”? Comparing use of emotional labour in teamwork in engineering and hospitality students. In EAPRIL Conference Proceedings 2023 (pp. 131-143). EAPRIL-European Association for Practitioner Research on Improving Learning. Read
– Darioly, A & Riggio, R. E. (2022, September). The relationship between social and emotional skills and transformational leadership of future hospitality leaders. Paper presented at the symposium Psychology’s contribution to Hospitality (chair) of the 17th Congress of the Swiss Psychological Society (SPS), Zurich, Switzerland.
– Ura Uli, A. & Darioly, A (2021, September). Talent and leadership, crucial factors that influence organizational outcome: The case of an Emirati 5-Star luxury hotel. Paper presented at EuroCHRIE2021, Aalborg, Denmark.
– Carlbäck, M., Imboden, A. & Darioly, A., (2021, September). We mean business! The future of tourism & hospitality education. Poster presented at EuroCHRIE2021, Aalborg, Denmark.
– Darioly, A (2019, September). The Social and Emotional Skills of Hospitality students. Paper presented at the symposium Psychology’s contribution to Hospitality (chair) of the 16th Congress of the Swiss Psychological Society (SPS), Bern, Switzerland.
– Darioly, A. & Riggio, R. E. (2017, September). Perceptions of Nepotism: Tolerance for Nepotism and Its Implications. Paper presented at the 15th Congress of the Swiss Psychological Society (SPS), Lausanne, Switzerland.
“Students don’t care how much you know until they know how much you care.”
Ruth Puhr
Head of Quality Assurance and Academic Development
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Bio
Ruth has worked for Les Roches since 2006 teaching several Arts and Humanities electives and more recently, Organisational Behavior, Change Management, and Talent Management. In addition, she oversees quality assurance and academic development.
With a background in Arts Education and Events management in the UK, she worked for the Theatre Royal in Newcastle on collaborative projects with companies such as the Royal Shakespeare Company, The National Theatre, Scottish Opera and English Heritage.
Ruth’s research interests include professional identity and innovation in higher education. She is President of the Swiss Faculty Development Network, and also serves as Vice President of a Swiss arts foundation: Sion Violon Musique.
Education
EdD in Higher Education Practice, University College London (UCL), (2023)
Principal Fellow of the Higher Education Academy (PFHEA), (2021)
M.A. in Music and M.Sc. in Information Technology, University of Durham, United Kingdom, (1993, 1995)
Research & Publications
Publications
-Puhr, R (2024, May 6). Leveraging the potential of third space faculty developers to foster individual and collective flourishing faculty professional identities in higher education. London Review of Education. Read
-Puhr, R (2023). Professional Identity of Faculty in Higher Education: Developing a Measure to Inform Faculty Development Practice and Facilitate Flourishing. Doctoral thesis (Ed.D), UCL (University College London). Read
-Puhr, R., & Germanier, R. (2023). Flourishing or languishing? Exploring the lived experiences of faculty negotiating the challenges of synchronous and asynchronous delivery. In P. Kumar, & J. Eisenberg (Eds.). Synchro-nous and Asynchronous Approaches to Teaching: Higher Education Lessons in Post-Pandemic Times. Springer International Publishing.
-Diamantis, D., & Puhr, R. (2022). Corporate social responsibility and work–life balance provisions for employee quality of life in hospitality and tourism settings. Worldwide Hospitality and Tourism Themes, 14(3), 207–209. Read
-Diamantis, D., & Puhr, R. (2022). Macro- and micro-level connections between work–life balance, quality of life and circular economic thinking as drivers of sustainability. Worldwide Hospitality and Tourism Themes, 312–315. Read
-Puhr, R. (2021). The skills debate in the context of a pandemic: Are students prepared for the workplace? Journal for Higher Education Development (ZFHE), 16(3), 99–118. Read
Conferences
-Puhr, R. (2024, June 5). Leveraging the third space role of faculty developers in higher education ecosystems. ICED 24 Conference: Advancing Higher Education Ecosystems for Competency Development. Read
– Agogue, M., Fiset, J.E., Geller, K.D., Germanier R., Lewis Grant, K., Mailhot, C., Mukherji, S., Phillips, J.C., Puhr, R., Robinson, M.A. & Srinivasan, V. (2022). Synchronous and Asynchronous Teaching: Realigning Teaching Approaches to a VUCA World [Symposium abstract]. Academy of Management (AOM) 82nd Annual Meeting, Seattle, CA, United States. Read
-Puhr, R. (2022). Shared paths to faculty flourishing: The opportunities hidden among the challenges of HyFlex [Symposium paper]. What’s it even called: Hybrid/hyflex teaching and meetings: reflections, experiences and possible futures. University College London, 6 June 2022.Read
-Puhr, R. (2021). The skills debate: Evaluating the appropriateness of terminologies and frameworks in the context of a global crisis [Conference presentation]. SFDN 2021 Conference, University of St. Gallen, Switzerland.
-Puhr, R. (2020). Re-designing online courses to support work integrated learning [Conference presentation]. SoTL 2020 Conference, EHL, Switzerland.
-Puhr, R. (2019). Multifaceted professional identities in Hospitality Management Education [Conference presentation]. SoTL 2019 Conference, EHL, Switzerland.
Other
-Management Education Division (MED) Global Forum Best Symposium Award. Academy of Management (AOM) 82nd Annual Meeting, Seattle, United States.
-Theme editor for academic journal: Worldwide Hospitality and Tourism Themes. Read
-Puhr, R. (2021). Researching flourishing faculty identities [Webinar]. SFDN Webinar Series, Switzerland.
-Puhr, R. (2021). Insights on employability [Audio podcast]. Global Student Success Project, Advance HE, United Kingdom.
-Puhr, R. (2020). Three interactive digital tools to enhance student engagement [Webinar]. SFDN Webinar Series, Switzerland.
-Puhr, R. (2020). Les Roches. In Engaging the student voice in our ‘new normal’ [White paper]. Explorance. Read
-Puhr, R. (2020). The highs and lows of HyFlex [Webinar]. SFDN Webinar Series.
“The cure for boredom is curiosity. there is no cure for curiosity.”
Dimitrios Diamantis
Executive Academic Dean & Professor
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Dr Dimitrios Diamantis brings over 20 years of hospitality research and teaching experience. His areas of expertise include sustainability, ecotourism, destination management, and branding in tourism and hospitality. He holds a PhD in Consumer Involvement and Ecotourism from Bournemouth University.
Dimitrios began his academic career in 1998 as Associate Lecturer at Bournemouth University. The following year, he joined the faculty of Les Roches Switzerland, where he would go on to supervise the launch of the institution’s first MBA programme. In 2007, Dimitrios returned to the UK to teach tourism management at Sheffield Hallam University. He came back to Les Roches Switzerland in 2010, where he continued to teach at the undergraduate and graduate level and oversaw the development of Les Roches’ current Postgraduate Diploma and MBA programmes.
Dimitrios has previously taught as Visiting Lecturer at KDU University College (Malaysia), Institut Paul Bocuse (France) and HTW Chur (Switzerland), and acted as External Examiner for several UK universities.
Since 2014, he also serves as a member of the judging panel for the Greek Tourism Awards.
Dimitrios was appointed as Executive Dean at Les Roches Global Hospitality Education in January 2021, after serving as a Dean of Graduate Studies from January 2016-December 2020.
Research & Publications
Books
-(2022). Stakeholder Management and Ecotourism, Routledge, London, UK. Read
-(2004). Ecotourism: Management and Assessment, Thomson, London, UK (Editor).
-(2004). Globalization of Tourism and Hospitality: A Strategic Perspective. Thomson, London, UK, (with Tim Knowles and El-Mourhabi), Second Edition, Reprint 2006.
-(2001). Globalization of Tourism and Hospitality: A Strategic Perspective Continuum, London, UK, (with Tim Knowles and El-Mourhabi).
Publications
-(2024). Emerging trends in hospitality for 2024 and beyond. Read
-(2022). Work-life balance: How can quality of life provisions be integrated with the corporate social responsibility initiatives of hospitality firms? Vol 14(3): Worldwide Hospitality and Tourism Themes (WHATT), Theme Editor. Read
-(2020). Sustainable Development Goals and its impact to Hospitality, Worldwide Hospitality and Tourism Themes (WHATT), Vol 12 (5) Theme Editor. Read
-(2018). Stakeholder Management and Ecotourism, Special Edition, Journal of Ecotourism, Vol 17 (3). Read
-(2000). Sustainable and ecotourism practices in Mediterranean islands, Thunderbird International Business Review, Special issue of Mediterranean Tourism in the Global Economy: Transition and Restructuring, Vol 42(4): 427-443.
-(2000). The concept of ecotourism: evolution and trends, Current Issues in Tourism, Vol 2 (2/3).
-(1999). The links between sustainable tourism and ecotourism: a definitional and operational perspective, Journal of Tourism Studies, Vol 10(2): 35-46 (with A.Ladkin).
-(1999). The importance of environmental auditing and environmental indicators in islands, Eco-Management and Auditing Journal, Vol 6 (1): 18-25.
-(1998). Environmental auditing: a tool for ecotourism development, Eco-Management and Auditing Journal, Vol 5(1): 15-21.
-(1997). Environmental auditing: an approach towards monitoring the environmental impacts in tourism destinations, with reference to the case of Molyvos, Progress in Tourism and Hospitality Research Journal Vol 3(1): 3-15 (with J Westlake).
Conference
-(2024). Utilizing metaverse technologies to enhance destination sustainability and resilience in response to tourism overcrowding. 6th Advances in Destination Management Conference.