Maria Ines Coma Cobar & Gabriela Gonzales Rubio

For Maria and Gabriela, the hospitality industry was a perfect fit for their passions. Now, they’re redefining Guatemalan customer service together.

Maria and I met in high school in 2005, in Guatemala. Straight away we bonded over a shared love of travelling and hotels. This passion took us all the way to Les Roches – and then on to starting our own business together, Destinadas.

“Never underestimate the power of experience.”

Seizing an opportunity

Destinadas is a customer service consulting agency. Our focus is on helping businesses improve their employee care and the service they offer clients.

At Les Roches, a focus on the small moments that matter most is engrained in every student. We realized that, in Guatemala, customer service isn’t a priority in the same way.

Owners often forget about people and just focus on numbers. We saw a big opportunity – and the agency was formed.

All about the experience

We both understand the power of ‘the experience’ when creating lasting stakeholder relationships. That’s what our business is built on. It doesn’t matter how nice your store

“At Les Roches, a focus on the small moments that matter most is engrained in every student.”

 

is or how beautiful your products are – if your service isn’t great, customers won’t come back. One more lesson from Les Roches that continues to serve us well.