My name is Bivatsu Giri and I’m a first year BBA Hospitality major at Les Roches Marbella. After completing my first academic semester on campus, I began my first internship in July at Ritz-Carlton’s Abama Golf & Spa Resort on the beautiful island of Tenerife, Spain.
So far I have been working in the hotel’s Guest Services department. The hands-on experience I have been afforded when it comes to dealing with guests and creating lasting first impressions has been absolutely incredible. After almost four months of working in this amazing five-star hotel, I can literally feel the growth and development I have gone through. Indeed, it has helped me immensely to improve my people skills.
Soon I will be switching from Guest Services to Guest Relations. Although this will involve more “back-of-house” work, there will still be plenty of interaction with the hotel’s guests and this is the part I love the most about my new career in Hospitality Management.
This is obvious considering what I have achieved at the Abama Golf & Spa Resort so far.
I am proud to say that I have been recognized by Ritz-Carlton through three of their employee “WOW Stories”.
Firstly, I was recognized for the special attention I gave to a guest who had come to attend a seminar at Abama, only to find himself with one day remaining of his stay and without touring the island the whole time.
I personally organized and accompanied him on a day trip to Mount Teide which led him to write a very kind thank you note to the hotel’s management team (click on the image to the right to read about it for yourself).
And finally, through my work in Guest Relations, I got to know another family of guests who came to chat with me each day. Over the course of their stay, I got to know them and the things they like. So, on the eve of their last day at Abama, I and my coworker Lejla organized a bottle of Champagne, a bottle of Coke, and an iPod loaded with Abba music to be delivered to their room before they returned from dinner.
Although the gesture doesn’t appear to be significant on the face of it, it just so happens that the wife of the family always likes to drink a bottle of Coke after dinner and both of them are major fans of Abba.
They were so moved by this attention to detail, that they too went out of their way to thank the hotel for the exceptional service Leijla and I provided.
So, all in all, everything is going really good on my internship at Abama Golf & Spa Resort. Time is flying by and before I know it, I will be returning to school for my third semester.