Finding My Voice in Hospitality: Why I Thrive Beyond the Spotlight

This blog article was written by Les Roches Abu Dhabi Student Ambassador, Charity Mumo.

Not every leader needs a platform. Some of us lead through personal connection, quiet strength, and unforgettable moments.

More Than a Career, It’s Who I Am

When people ask me why I chose hospitality, I smile. I smile not because it is a simple question, but because it touches something deeply personal. Hospitality is not just a field I study or a future profession I aspire to; it is who I have always been. Long before I ever set foot into a hospitality academy, I was already living the values of the industry.

Growing up, I was the unofficial organizer of every family vacation and get together. I did not do it because I had to—it was something I genuinely loved. I found joy in making sure everyone was happy, comfortable, and connected. Whether I was helping relatives settle in after a long journey or making guests feel welcome at our home, I was unknowingly building the foundation of a lifelong passion.

Learning the Language of Service

That passion found a clear path when I joined the Academy. Even though I am still early on my journey here, every class, project, and conversation confirm that I am exactly where I need to be. Hospitality school is rigorous we learn everything from service standards and event planning to strategic leadership and emotional intelligence but for me, it feels like a natural extension of how I have always lived.

People Over Platforms

Some people are motivated by numbers while others are fascinated by machines. In my case, my motivation is rooted in fostering human connection. I love the art of one-on-one conversation. There is a certain magic in making someone feel truly seen and heard. It never feels like work to me. Talking to guests, anticipating their needs, and creating memorable experiences comes effortlessly. It is not about small talk, it is about meaningful, human interaction.

Social media is not really my niche and that is okay. While others shine in digital storytelling and building a presence online, my strengths come to life in face-to-face moments and in writing. When it comes down to personal communication, whether through a thoughtful message or a direct conversation, I know how to portray the best image of myself and the brand I represent. That, to me, is the heart of true hospitality.

Real-World Growth with Leclador

I discovered the depth of this ability when I joined Les Clefs D’or, a concierge community in the UAE. There, I was privileged to experience a wide range of guests and professionals from around the world, each with their own story, culture, and expectations. It was in these personal exchanges that I truly thrived. I built rapport with ease, remembered preferences, and made connections that went beyond a single interaction. It showed me that this is where my strengths shine the brightest: in creating moments that matter.

Quiet Confidence, Strong Impact

Being a student at the Academy does not mean I have it all figured out. I have just started, and I know there is a lot of learning ahead. But it is not about where you begin, it is about the determination to grow, improve, and leave your mark. I might not have the loudest voice in the room, but I carry quiet strength and focus. People who meet me tend to remember me, not because I assume space, but because I make them feel something: welcome, respected, and at ease.

The Academy nurtures this spirit. The environment pushes us to think like hoteliers, not just students. We are trained to notice details others might overlook, to respond before a guest asks, and to lead with empathy. It is intense, but it is also incredibly rewarding. We are learning not just to serve, but to innovate, inspire, and elevate the guest experience.

Looking ahead, I know my path will not be a straight line but I am not afraid. I have a clear goal, and more importantly, a purpose. I am not just building a career I am building a life around my greatest strength: making people feel cared for.

Hospitality is more than what I do, it is who I am.