In today’s globalized business world, our working lives are undoubtedly enriched—and sometimes challenged—by the reality of working across cultures, geography, and time zones. Virtually every industry, from finance to fashion, digital marketing to hospitality operates internationally, with global colleagues or consumers or both.
It’s little wonder that top employers are increasingly looking for new talent that can thrive in diverse, international environments. Over and above second-language fluency, hiring managers are citing “cross-cultural fluency” as a desired or even essential competency.
With over 100 nationalities studying with us across our international campuses, we see the value of diversity and the benefits—and unique challenges—of cross-cultural interactions every day at Les Roches.
So, what is cross-cultural fluency? Why should it matter to your employability? And how do you develop it?
What is cross-cultural fluency?
Cross-cultural fluency refers to your ability to understand, communicate and engage with people from different cultural backgrounds. This fluency goes well beyond just spoken language. It’s the ability to recognize and understand the context of different behavioral norms and engage appropriately.
Cultural fluency involves being aware of what’s considered appropriate etiquette around the world—from body language to physical contact to eye contact. It means having next-level emotional intelligence, being sensitive to cultural nuances, and being adaptable in your interactions with individuals from other cultures.
Why is cross-cultural fluency a key competency for a successful global career?
In a globalized world where instant communication is possible across international offices, it’s a well-intentioned mistake to assume barriers to communication no longer exist.
Of course, people all around the world are more alike than unlike. However, being tuned into slight differences in cultural norms between yourself and your international co-workers and customers—or even the person sitting next to you on your train commute—can make a big, positive difference in your everyday interactions. Understanding appropriate greetings, reading body language and non-verbal cues, and being aware of how different cultures express emotions help to avoid misunderstandings and build trust.
The benefits of effective cross-cultural communication in the workplace are huge. Research has consistently shown that building cross-cultural teams and forging diverse, international working relationships are good for business. Productivity, creativity, innovation, and profitability all get a boost from working effectively across cultures.
Understanding these benefits is absolutely essential if you’re in a leadership role. But good cross-cultural communication skills are enormously valuable whatever stage you’re at in your working life, particularly if you aspire to have a global career.
Our BBA in Global Hospitality Management sets you up for a career without borders. Where will hospitality take you?
How do working practices differ across cultures?
Learning whether the individuals you’re working with come from cultures that are expressive (Americans) or reserved (many east Asian cultures), direct or subtle, hierarchical in their corporate structures, or value a group consensus, helps to avert misunderstandings or conflicts.
A meeting with an open and expressive Italian team can feel very different from a meeting with a naturally more reserved team from Thailand. Approaches to timekeeping and punctuality can vary around the world—where German or American colleagues might have their eye on the clock before a meeting, Indian or Mexican teams are often less strict about start times.
Levels of formality often differ too, depending on both geography and workplace culture. What you’d be expected to wear to a meeting with a Brazilian team in a luxury or corporate environment will likely be different from what you’d wear to a meeting with Australian colleagues working in a start-up.
Expected working hours can also vary widely across cultures, companies, and sectors. On average, American workers tend to put in more hours annually than professionals in other Western countries. Alternatively, with the goal of maintaining productivity and work/life balance, some Swiss companies are now trialing a four-day working week, following the success of shortened working weeks and hours already seen in Iceland and some Nordic countries. . It’s worth noting too that professionals in the Middle East generally work Sundays through Thursdays, with Fridays and Saturdays serving as their weekend.
Along with working hours, it’s also courteous to be aware of the holiday celebrations and religious festivals that your colleagues and clients might be observing. That way, for example, you won’t book an ill-timed business lunch during a period of fasting.
Re-thinking the “Golden Rule”
Understanding the reality that other people have different perspectives, boundaries, and belief systems to yourself is the foundation of building cross-cultural fluency. And with that understanding comes the recognition that the “Golden Rule” of treating others how you want to be treated is well-meaning but insufficient in a global society. A request or interaction you may be comfortable with could be culturally challenging or offensive to someone else.
Instead, business leaders increasingly cite the “Platinum Rule.” That is, to treat others how they want to be treated. Here the onus is on you to respect the needs and boundaries of those you’re working with. This might require some research, practice, and a bit of humility.
If you’re unsure how to appropriately address someone, ask. If you make a cultural faux pas, be quick to apologize. And continue to live by the Platinum Rule wherever possible.
How can you boost your cross-cultural fluency?
So, with this in mind, what’s the best way to improve your own cross-cultural fluency? Immerse yourself in other cultures. Get to know colleagues and clients from other parts of the world. Where appropriate, ask politely about their backgrounds, interests, and where they’re from. Read global news, watch international films and broaden your own understanding of what’s happening on the international stage. Travel. And check any unconscious bias you might have about other cultures.
Studying abroad is often cited as a life-defining experience and one that’s invaluable in building your cultural fluency. If you’re considering a hospitality bachelor degree, be open to opportunities to study overseas. Look for courses and institutions offering cultural diversity within their student body and seek out friendships among your global peers.
If you’ve already started your career and are looking for ways to boost your cross-cultural fluency and employability, consider a master’s degree or professional diploma, like our Postgraduate Diploma in International Hospitality Management, that allows you to study on campus or remotely with professionals from other parts of the world. Learn from the experience of your coursemates. Seeing things from different, global perspectives will open your eyes to new, creative ways of approaching common business problems. The multicultural environment at Les Roches is one of the things our students consistently cite as a highlight of their time with us.
“I will always be thankful to Les Roches for the strong friendships I have created with people from incredibly different backgrounds. It feels like we are all members of an international community, and that each of us has a home in all parts of the world.” – Fani Delliou, Master’s in Hospitality Strategy and Digital Transformation, Class of 2022
As an initial step to boosting your cultural fluency, here are 5 working practices from other cultures that we could all learn from:
1. Flat organizational structure in Denmark
According to the World Economic Forum, Denmark has the flattest work hierarchy in the world. In practice, this means that Danish workers can enjoy sharing ideas and having open discussions as equals, without deference to titles or seniority. This egalitarian approach helps employees at all stages of their careers to feel empowered in the workplace.
2. Gender equity in Iceland
Iceland leads the world in countries actively closing the gender gap, with gender equality enshrined in law. In the workplace, at least 40% of board members must be women. And when it comes to maternity/paternity leave, both parents enjoy a full 6 months, with one month transferable between parents.
3. Group harmony and fitness in Japan
We all know the positive impact exercise can have on our physical and mental well-being. For decades, Japan’s Radio Taiso has been broadcasting morning calisthenics routines, designed to be done in groups, whether at school, at home, or in the office. Exercise programs at work are now common in Japan—building fitness, morale, and a sense of group harmony among colleagues.
4. The right to disconnect in France
In an age of endless emails and instant, 27/4 communication, work burnout is becoming commonplace. Since 2017, French employees have enjoyed the legal right to disconnect from their work phones and emails outside of set hours. Along with a 35-hour working week, the work-life balance in France is among the best in the world.
5. Connecting over coffee in Sweden
Fika, the custom of taking a break for a cup of coffee and a sweet treat, is ingrained in Swedish culture. In fact, some Swedish companies even include the right to fika breaks in their employees’ contracts. This informal pause in the day allows colleagues and friends to take a break from the daily workplace grind and connect.
About Les Roches
With three international campuses and more than a hundred nationalities studying with us, when we say “Global Hospitality Education” we really mean it. Whether you’re looking for undergraduate or graduate programs, Les Roches serves up academic rigor with a twist of innovation and entrepreneurship.
Find out more about our global programs, designed to immerse you in other cultures and sharpen your cross-cultural fluency. Discover Les Roches.
